Monday – Sunday:
8:30 AM – 10:00 PM
At Shaan-A-Punjab, we are committed to delivering our fresh Indian sweets, snacks, and delicacies to our customers efficiently and safely. Please read our Shipping Policy to understand how we handle orders, delivery, and associated processes.
We currently offer delivery services within selected areas of Australia.
For inquiries about delivery to specific locations, please contact us directly.
All orders are processed within 1-2 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next business day.
Local Delivery: Orders within [local area/region] are delivered within 1-3 business days.
Standard Delivery: Orders outside our local area will typically arrive within 3-7 business days, depending on the location.
Delivery times may vary due to factors beyond our control, such as weather, courier delays, or public holidays.
Delivery fees will be calculated at checkout based on your location and order size.
Any applicable delivery charges will be communicated clearly before confirming the order.
We ensure that all products are packed and shipped with care to maintain their freshness and quality. However, please note:
We do not take responsibility for delays caused by courier services once the product has been dispatched.
It is the customer’s responsibility to ensure someone is available to receive the delivery at the provided address.
If a delivery cannot be completed due to an incorrect address, unavailability of the recipient, or refusal to accept the order, additional delivery charges may apply for re-attempting delivery.
Customers can choose to pick up their orders in-store at no additional cost.
Orders for pick-up will be available within 24 hours unless otherwise communicated.
We do not ship perishable items to locations where delivery cannot be guaranteed within the recommended timeframes.
Certain products may not be available for shipping due to their delicate nature.
If your order arrives damaged or incomplete, please notify us within 24 hours of delivery with:
Your order details.
A description of the issue.
Photos (if applicable) of the damaged items.
We will review the issue and work with you to resolve it promptly.
For questions or concerns about your order or delivery, please contact us:
Shaan-A-Punjab
📍 10/1805 Sydney Rd, Campbellfield VIC 3061, Australia
📧 info@shaanapunjab.com.au
📞 03 9435 3230
📞 0433 589 709
We may update this Shipping Policy as needed. Any changes will be posted on this page with the updated date.
At Shaan-A-Punjab, we value your trust and strive to ensure that every product reaches you fresh and in perfect condition.
